PRIVACY POLICY

Introduction

This privacy policy describes how GLOWDEGA® ("we", "us", or "our") collects, uses, and protects your personal information when you visit www.glowdega.com (the "Site"), use our services, make a purchase, or otherwise communicate with us (collectively, the "Services"). By using our Services, you agree to the practices described in this policy.

Changes to This Policy

We may update this policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will post the revised policy on our Site and update the "Last updated" date. We encourage you to review this policy regularly.

What Information We Collect

We collect several types of information about you from various sources:

Information You Provide Directly

  • Contact details: Your name, address, phone number, and email address.

  • Order information: Billing address, shipping address, payment details, and phone number.

  • Account information: Username, password, and security questions/answers.

  • Customer support information: Any details you include in communications with us.

Information About Your Usage

We automatically collect certain information about how you access and use our Site and Services, including:

  • Device information (e.g., device type, operating system)

  • Browser information

  • Network connection details

  • IP address

  • Information about your interaction with our Services

Information from Third Parties

We may obtain information about you from third parties, including:

  • Service providers like Squarespace

  • Payment processors

  • Marketing partners

How We Use Your Information

We use your personal information for the following purposes:

Providing Products and Services

  • Process payments and fulfill orders

  • Create and manage your account

  • Arrange shipping and handle returns/exchanges

  • Send notifications about your transactions

Marketing and Advertising

  • Send promotional communications (with your consent where required)

  • Show you targeted advertisements

  • Improve our marketing efforts

Security and Fraud Prevention

  • Detect and prevent fraudulent or illegal activities

  • Protect the security of our Services and users

Communicating with You and Improving Our Services

  • Provide customer support

  • Analyze and improve our Services

  • Conduct research and analytics to enhance user experience

Cookies and Analytics

We use cookies and similar technologies to improve our Site and Services. These technologies help us understand user behavior, remember your preferences, and provide personalized experiences.

Important Note: We use GDPR-compliant analytics tools to collect aggregated data about site usage. We do not store individual user browsing data. Our analytics practices are designed to respect your privacy while providing us with valuable insights to improve our Services.

You can control cookie settings through your browser, but please note that disabling certain cookies may affect the functionality of our Site.

How We Share Your Information

We may share your information with:

  • Service providers: Companies that perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.

  • Business and marketing partners: To provide services and advertising, subject to your consent where required by law.

  • Affiliates: Other companies within our corporate group, as needed to provide our Services.

  • Legal and regulatory bodies: When required by law, to protect our rights, or to comply with a judicial proceeding or court order.

We do not sell your personal information in the traditional sense. However, our use of certain advertising and analytics cookies may constitute a "sale" or "sharing" under some state laws. You can control these cookies as described in the "Your Rights" section.

Your Rights

Depending on your location, you may have some or all of the following rights:

  • Access: Request a copy of the personal information we hold about you.

  • Deletion: Ask us to delete your personal information from our records.

  • Correction: Request that we correct inaccurate information about you.

  • Portability: Receive a copy of your information in a structured, commonly used format.

  • Opt-out: Direct us not to "sell" or "share" your personal information or opt-out of certain targeted advertising.

  • Restrict processing: In certain circumstances, request that we limit how we use your data.

To exercise these rights, please contact us using the information in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

Children's Privacy

Our Services are not intended for children without parental consent. We do not knowingly collect or "sell" (as defined by applicable law) personal information from children without parental consent.

Security and Data Retention

We implement reasonable security measures to protect your information. However, no method of data transmission or storage is 100% secure. We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

International Data Transfers

We may transfer and process your information in countries other than your own. We use appropriate safeguards (such as Standard Contractual Clauses) for international data transfers as required by applicable laws.

Contact Us

If you have questions about this policy or wish to exercise your rights, please contact us at:

Email: book@glowdega.com
Address: 2408 Telegraph Avenue, Oakland, CA, 94612, US

For unresolved privacy concerns, you may have the right to lodge a complaint with your local data protection authority.